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Frequently asked questions
How long will my order take to arrive?
Most orders are processed within 1–3 business days and arrive within 5–7 business days. You’ll receive a tracking link as soon as your order ships so you can follow it right to your doorstep.
How can I track my order?
As soon as your order ships, you’ll get an email with a tracking number. Simply click the link to see real-time updates on your shipment.
Are your products really eco-friendly?
Yes. Every item we carry is carefully vetted for sustainability, quality, and everyday usefulness. We focus on products that reduce waste, avoid harmful materials, and make it easy to live a greener lifestyle without sacrificing comfort or style.
How do you choose which products to feature?
We do the research so you don’t have to. Our team reviews each product for durability, eco-impact, and practicality. If it doesn’t meet our standards for quality and sustainability, it doesn’t make it into our collection.
What is your return/exchange policy?
We want you to love every Planet & Pine purchase. If something isn’t right, you can return most items within 30 days for a refund or exchange. Just reach out to our support team, and we’ll guide you through the process. For full details, please see our return policy.